EXPERIENCE
Where I've Worked
My full career history across banking, energy, gaming, and consumer tech.
Lloyds Banking Group · Bristol, England · Hybrid
Aug 2023 – Present
Driving innovation at the intersection of data, compliance, and cloud transformation within one of the UK's leading financial institutions.
- Product Owner for Gen BI in the AI Centre of Excellence, replacing manual reports with reporting colleagues can question in plain English
- Supported Gen BI use cases for four business areas
- Cut dependency on manually produced reports by moving recurring requests to self-serve answers
Dyson · Bristol, England · On-site
Sept 2022 – Aug 2023
Shaped the future of home technology through cutting-edge product development and cross-functional execution across global teams.
- Pioneered Dyson's first Augmented Reality experience — led end-to-end development of Dyson CleanTrace AR cleaning guidance tool across APAC
- Spearheaded New Product Innovation (NPI) for Dyson WashG1 — first dedicated wet floor cleaner, from concept through prototype
- Drove cross-functional collaboration across UK and APAC hubs under tight timelines
- Championed Agile execution in SAFe — led ceremonies, backlog prioritisation, and stakeholder presentations at executive level
SSE plc · Reading, England · Hybrid
Apr 2021 – Aug 2022
Drove digital transformation projects within the energy sector, delivering scalable, customer-centric solutions.
- Defined product roadmaps balancing technical feasibility and user outcomes across transformation portfolio
- Implemented SAFe frameworks, facilitated agile ceremonies, and prioritised backlogs across squads
- Liaised across NPI Design Engineering, UX, and Tech teams to streamline digital tools delivery
Sony Interactive Entertainment · London · Hybrid
Apr 2020 – Apr 2021
Product Owner for ITSM and ServiceNow enhancements in the run-up to the PlayStation 5 launch.
- Delivered ITSM & ServiceNow enhancements — global collaboration across UX/UI, engineering, and research teams
- Planned ITSM and ServiceNow work to the PS5 launch timeline
- Directed EPIC and Story backlog refinement for automation testing and quality assurance
Infosys · Bengaluru, India · Hybrid
Dec 2016 – Apr 2020
Delivered cross-industry transformation projects across financial services, manufacturing, and agri-tech for Fortune 500 clients.
- Led GDPR-compliant migration of 400K+ legacy records including PII data into Azure cloud pipelines
- Key contributor to Manufacturing & IoT Centre of Excellence — smart shopfloor for Toyota
- Part of core team for Infosys Digi Agri Pilot — AI-led agriculture solution using cloud, IoT, and data analytics
- Standardised operational workflows across three major business lines
Followed by Product Owner client engagements with Sony Interactive Entertainment and SSE, listed above.
Skills & Tools
Community & Volunteering
Apr 2024 – Oct 2024 · London · Remote
Vice President of Membership
Toastmasters International · Part-time
Empowering individuals through confident communication and leadership within a globally recognised public speaking community.
- Reignited member engagement — spearheaded initiatives improving participation and community bonding
- Drove strategic membership growth via digital marketing campaigns and targeted email outreach
- Designed structured onboarding journey with mentorship support, improving retention and integration
- Built a scalable membership framework ensuring consistent communication and long-term development
Dec 2019 – Jul 2023 · 3 yrs 8 mos
Mentor
SOCH (अंत ही आरम्भ) · Part-time
Supported high-impact social initiatives focused on health, inclusion, and sustainable development for underprivileged communities.
- Led frontline Covid-19 relief — mentored volunteers delivering essentials to 1,000+ families. Recognised as "Covid Frontline Warrior" (Alert Award 2020)
- Guided NGO registration under Section 8 of the Companies Act, unlocking public donations and government partnerships
- Initiated Project Pride — delivered gender-neutral washrooms with local governments and launched LGBTQIA+ mental health and vocational programmes